The magic of Pike Place Fish (PPF) is a dynamic example of what a group of people can create when they are aligned and living a powerful vision. Although simplified prescriptions of PPF have been offered in prior videos and books, nothing has explained how to create a workplace where employees can “have fun” or “choose their attitude.” WHEN FISH FLY is a cohesive strategy for achieving world famous results for owners, managers, front-line workers, and customers alike.
If PPF can achieve world fame from a small storefront, with zero advertising, in a smelly, physically arduous profession, then the same is possible for every small and large business in America. Once they understand and commit to PPF’s generative principles, they will develop a culture that leads to excellent customer service, legendary employee morale, and a fun and energized work environment – and ultimately makes a “World Famous” difference in the lives of those they serve.
—Ken Blanchard, coauthor of The One Minute Manager...
"John Yokoyama and Joseph Michelli explain the secrets to making the success of the World Famous Pike Place Fish Market come alive in your work and life. These are principles that work. You can energize your people and delight your customers by modeling the fabulous ideas that come from the WFPPFM.”
Joseph Michelli, Ph.D., is a psychologist, organizational consultant, daily radio talk show host, professional speaker, and author of Humor, Play and Laughter: Stress-Proofing Your Life With Your Kids. Dr. Michelli presents and consults on the creation of dynamic and playful corporate cultures. He has traveled internationally with Dr. Patch Adames as a goodwill ambassador to orphanages, hospitals, and nursing homes.
